Frequently Asked Questions
Everything you need to know about shopping with Steve Madden.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order status by logging into your account on our website.
What is your return policy?
We accept returns of unworn, undamaged merchandise within 30 days of purchase. Items must be returned in their original packaging with all tags attached. Please note that clearance items are final sale.
Does Steve Madden offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your shipping address.
How do I know what size to order?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for boots and sizing down for open-toed sandals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna for eligible orders.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations. You may return the items for a refund once they are received.